Enhance your customer engagement by integrating mobile telepresence solutions into your retail and event strategies. The Beam® telepresence robot offers a seamless blend of physical and digital interactions, revolutionizing the customer journey.
Elevate Customer Experience with Beam® Telepresence Robots
In today’s fast-paced retail environment, customers seek immediate access to information and products. Retailers, in turn, aim to provide exceptional experiences while optimizing resources. The Beam® telepresence robot addresses these needs by transforming traditional customer service into dynamic, interactive engagements.
Key Benefits of Implementing Beam® in Retail Spaces
Enhanced Customer Interaction: Deploy remote sales advisors via Beam® to assist customers throughout the store, ensuring personalized service even in less-frequented areas.
Resource Optimization: Augment your in-store team with remote experts during peak hours, maintaining service quality without the need for additional on-site staff.
Expert Accessibility: Facilitate on-demand consultations with specialists, providing customers with expert advice without delays.
- Inclusion and Diversity: Beam® enables employees with disabilities to participate in the customer experience by providing a remote presence.
By integrating BeamPro®, retailers can also streamline remote team management and training directly from headquarters, fostering a cohesive and informed workforce.
Transforming Trade Shows and Events with Beam®
Incorporating BeamPro® into exhibitions and trade fairs offers a modern twist to attendee engagement:
Remote Reception: Welcome and interact with visitors in real-time through remotely connected hosts, ensuring a consistent and engaging presence.
Diverse Audience Engagement: Connect with international attendees by facilitating interactions with multilingual experts familiar with various cultures.
Innovative Appeal: Attract and captivate visitors with the cutting-edge “wow” factor of Beam®, setting your booth apart in a competitive environment.
”"In the age of customer service 2.0, Lick intends to be at the forefront in using the most persuasive virtual communication solutions. Thanks to the BeamPro telepresence robots, we are reinventing the 'store experience' for our customers."
Stéphane Bohbot, CEO INNOV8 & LICK
“The customer feedback is excellent. After this test phase, Intermarché’s Innovation teams are considering the roll-out of this concept.
Other store departments could also make use of this innovation which is unheard of in the mass retail world.”
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